Saral Dishayen
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Refund & Cancellation Policy

Effective Date: 22/09/2026

Saral Dishayen aims to provide transparent subscription and payment services.

1. Subscription Cancellation

Users may request cancellation of their subscription through:

  • Account dashboard, where enabled; or
  • Customer support.

Cancellation will prevent future renewal where applicable.

Cancellation does not automatically mean that the amount already paid will be refunded.

2. Refund Eligibility

Refunds may be considered in the following circumstances:

  • Duplicate payment.
  • Payment successful but subscription/service was not activated due to a technical issue attributable to Saral Dishayen.
  • Incorrect amount charged due to a technical/system error.
  • Payment was received but the corresponding service could not be provided.
  • Any other situation where Saral Dishayen determines that a refund is appropriate or where required by applicable law.

3. Non-Refundable Situations

Unless otherwise stated:

  • Fees for services already substantially consumed may not be refundable.
  • Promotional/discounted purchases may be non-refundable if specifically stated at the time of purchase.
  • Failure to use a purchased subscription does not automatically qualify for a refund.
  • Refunds may not be available for violations of the Terms & Conditions.

4. Duplicate Payments

If the same transaction is successfully charged more than once because of a technical/payment processing issue, the duplicate amount will be reviewed and, where verified, refunded.

5. Refund Request

Customers should provide:

  • Registered name
  • Registered mobile/email
  • Order/subscription ID
  • Transaction ID
  • Date of payment
  • Amount paid
  • Reason for refund

Requests can be submitted at:
Email: [support@domain.com]

6. Refund Processing

Once a refund is approved, Saral Dishayen will initiate the refund through the applicable payment mechanism.

The amount will generally be returned through the original payment method, subject to payment gateway/banking processing.

Razorpay's current merchant terms similarly provide that refunds initiated through its platform are routed to the same payment method used for the transaction.

7. Refund Timeline

After approval, the refund will normally be initiated within 5–7 working days.

The actual credit time may depend on the customer's bank/card issuer/payment service provider.

8. Payment Gateway Charges

Where applicable, payment gateway/transaction charges may be non-refundable, subject to the applicable transaction terms and the circumstances of the refund.

9. Cancellation by Saral Dishayen

Saral Dishayen may suspend or cancel an account/service where:

  • Fraudulent activity is detected.
  • False information has been provided.
  • The user violates the Terms & Conditions.
  • Required by law or regulatory authorities.
  • The service is discontinued.

Any refund in such circumstances will be determined in accordance with the applicable terms and law.

10. Contact for Refunds

Refund Support:
Email: [support@domain.com]
Phone: [Phone Number]
Support Hours: [Days & Hours]